Shipping & Returns
The delivery times provided by rhinolaminating.com are estimates only. rhinolaminating.com will not be held accountable for late deliveries or loss or damage relating to late deliveries.
The special instructions box on the delivery page of the checkout is used for any instructions to help the driver make delivery of your order (e.g. “Second house up the driveway”, “Office hours 8-5″). Drivers are unable to grant specific requests such as “Deliver between 1-2pm” or “Leave parcel inside gate around the corner”. rhinolaminating.com cannot be held responsible if your instructions are not followed.
You or someone at your specified delivery address will be required to sign upon delivery of all products. Customers will be notified via email that their ordered product(s) have been sent with an estimate of the product(s) arrival time. If the customer is not at the specified location to sign for the product there may be fees in place for a redelivery at a later date. If the nominated place of delivery should be unattended, the Shipping Company may store the goods and if the Goods are stored there may be costs involved for the storage and redelivery of the products(s).
Customers are responsible for inspecting the goods for fault and notifying us within 2 working days of receiving the goods should there be a fault. If for any reason your product(s) are damaged please supply photos of the damage and the packaging to email@example.com within 48hrs of taking delivery.
NOTE: Please keep all packaging and shipping boxes in the event the product(s) need to be sent back to the suppliers (shapers). We will work with you to get your products returned back to you as quickly as possible.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. Please ensure you enter the correct delivery address. rhinolaminating.com cannot be held responsible for incorrectly entered delivery addresses.
We don’t ship internationally. However, international shipping can be arranged by yourself. We recommend using DHL or UPS. You will be able to get regular updates on your board and when it is ready to be picked up you will be advised of the address and carton size. Our Safe Delivery Guarantee is not included for international shipping and we recommend you get shipping insurance when organising the pick up of your board.
Returns will only be accepted if the item is not what was ordered or a mistake in fulfilling the order has been made. Additionally, if there is a problem or defect with the product, Rhino Laminating require photo evidence of the problem or defect and only then will Rhino Laminating discuss the return of the item.
If you have any further questions, please contact customer service on:
Phone: +61 4 2252 3762